![]() ![]() ![]() You could try using a stun server to get around the SIP ALG if you are unable to disable this. Please click here to see how to change the port setting. If you are unable to disable the SIP ALG setting on your router then you could try changing the port to or from either 5060 or 5065 or Unable to Disable SIP ALG - Try Changing Ports Your router make and model into a search engine with the text 'disable SIP ALG'. If you are unable to find information for your router then we recommend you check the internet and support forums for advice by typing Please click here for some instructions for turning off the SIP ALG setting on some common routers. TelNet commands must be used to disable SIP ALG on Technicolor, Thomson, SpeedTouch, some Draytek and some ZyXEL Virgin Superhubs, BT HomeHubs (prior to version 6) and Friz Box Some routers do not allow you to disable the SIP ALG such as: In the first instance we recommend checking the manufacturers handbook. Not all routers offer the option to disable SIP ALG. How do I turn off the SIP ALG setting on my router? Therefore if you are experiencing problems we recommend that you check your router settings and turn SIP ALG offif it is enabled. Call connectivity issues - a call is transferred but the person cannot hear the caller at the other end.Other extensions continue ringing after call has been answered. ![]() Calls dropping when trying to retrieve the call from hold.Calls dropping after a set period of time.This can cause issues with your VoIP line such as: Even though SIP ALG is intended to assist users who have phones on private IP addresses, in many cases it is implemented poorlyĪnd actually causes more problems than it solves as the SIP ALG modifies SIP packets in unexpected ways, corrupting them and ![]()
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